Guest communication that feels like the concierge wrote it — because the concierge approved it.
Salam Suite unifies your WhatsApp inbox, PMS data, and an AI orchestration layer trained on your hotel's voice. Every reply is multilingual, brand-aware, and reviewed before it ships.
One thread per guest
WhatsApp + email + SMS rolled into a single conversation, in the language the guest writes in. Operators reply in English; the guest receives Arabic.
Hotel-specific voice
RAG over your SOPs, menus, and policies. Smart Reply drafts a response in the hotel's tone, with citations to the source document.
Real data, not a chatbot demo
Cloudbeds, Mews, Opera Cloud, Xn, IDS Next. Stays, preferences, balances — already in the conversation panel.
Hosted in AWS me-central-1 (Dubai). UAE PDPL + GDPR aware. SCIM provisioning + Okta / Azure AD SSO for chain customers.
Built for hotels in the UAE and beyond. UAE PDPL & GDPR compliant.